Last Modified: 18th March 2018
When you use our services, you’ll share some information with us. So, we want to be upfront about the information we collect, how we use it, who we share it with, and the choices we give you to control, access and update your information.
One final point before we dive in: we are registered with the Information Commissioner's Office (ICO) which is the UK's independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. Please see https://ico.org.uk/ for more details.
Information We Collect
There are 3 basic categories of information we collect:
- Information you choose to give us.
- Information we get when you use our services.
- Information we get from third parties, e.g. our mutual suppliers.
Here’s a little more detail on each of these categories.
1. Information you choose to give us
When you use our services, we collect the information that you choose to share with us. For example, most of our services require you to provide us with a few important details about you, such as your name, an email address, a phone number and possibly your address and date of birth.
When purchasing a product, you will need to provide us with a debit or credit card number and its associated account information. If you are using finance to make a purchase, additional information will also be
You’ll also be providing us whatever personal information you enter using our online services such as our websites (www.wandahome.online and www.waudbys.co.uk).
2. When you contact or communicate with us in any other way, we’ll collect whatever information you volunteer.
When you contact us, we collect information about which of those services you’ve used and how you’ve used them. This enables us to provide a better level of service when you contact us and ensures we retain required information for our accounts.
We gather and use certain information about you in order to provide products and services and to enable certain functions on our websites.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
Here’s a fuller explanation of the types of information we collect when you use our services:
Usage information. We collect information about your activity through our websites. For example, we may collect information about:
- How you discovered our websites, e.g. which search engine you used, or which search queries you enter whilst on our websites.
- Your access times, pages viewed on our websites, your IP address.
- How you communicate with other us, such as enquiries or sales orders you submit to us from our websites.
Device information. We collect information from and about the devices you use. For example, we collect information about your hardware and software, such as the device type, hardware model, operating system version and browser type.
3. Information we collect from third parties
We may collect information that our mutual suppliers and business partners provide about you when they contact us. For example:
- You may be making an insurance claim and the insurance company need quotes from multiple repair centres before your claim can proceed.
- A manufacturer may call us to see if we can assist you, even if you are not already a customer of ours, i.e. you have not purchased from us.
- We collect information from our finance partners when you purchase products using finance products.
We also collect information from our finance partners when you purchase products using finance products.
* What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How We Use Information
What do we do with the information we collect? The short answer is to be able to contact you, to improve our products, services and to provide you with special offers, event information, service reminders, market research, etc. Here are some of the ways we do that:
- Send you communications, including by email. For example, we may use email to respond to your enquiries or to share information about our products, services and promotional offers that we think may interest you.
- Monitor and analyse usage of our websites.
- Personalise the services by, among other things, customising special offers we send to you.
- Enhance the safety and security of our products and services.
- Verify your identity and prevent fraud or other unauthorised or illegal activity.
- Use information we’ve collected from cookies and other technology to enhance the services and your experience with them.
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
- Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
- Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
- Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
- To recognise when you return to our website. We may show you relevant content or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
How We Share Information
We may share information about you in the following ways:
With our mutual suppliers and business partners. We may share the following information with suppliers:
- Information about you, such as your name, telephone numbers and address.
- Information about which products you have purchased and how you have used them.
- Any additional information you have consented for us to share.
With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
- Comply with any valid legal process, governmental request, or applicable law, rule or regulation.
- Investigate, remedy, or enforce potential Terms of Service violations.
- Protect our, our users' or others' rights, property and safety.
- Detect and resolve any fraud or security concerns.
We may also share with third parties – such as advertisers – aggregated, non-personally identifiable or de-identified information.
How Long We Keep Your Content
For different business reasons, our systems and services may retain and use content for longer periods of time, which means those services may follow different deletion protocols.
If you subscribe to our emails and newsletters, we will retain your details until you opt-out or unsubscribe.
Finally, we may also retain certain information in backup for a limited period of time or as required by law. These backups will not be used to restore individual details, they are only used for business recovery purposes when systems or services have become non-functioning or corrupted.
Control Over Your Information
We want you to be in control of your information, so we provide you with the following tools.
- Access and updates. We are happy to let you view and validate the personal information that we have about you. However, there are limits to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful. If you need to access, update or delete other personal information that we may have, you can submit a request. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We will try to update and access your information for free, but if it would require a disproportionate effort on our part, we may charge a fee. We will of course disclose the fee before we comply with your request.
- Revoking permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your devices, you can simply revoke your consent by changing the settings on your device.
- Account deletion. Although we hope you’ll remain a lifelong Wandahome South Cave customer, if for some reason you ever want to delete your data, please submit a request. If you ask to delete your data, you need to specify which of our products and services you have purchased and used. We will respond to these requests within one month of receipt unless the complexity of the request requires deeper analysis and consultation in which case we will respond within two months.
- Advertising preferences. We try to provide you with offers that we think will be relevant to your interests.
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
- Opt-in to receive marketing communications from us by email, telephone, text message or post.
- Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
- Send an email to firstname.lastname@example.org.
- Write to us at: Wandahome (South Cave) Ltd, Brough Road, South Cave, East Yorkshire, HU15 2DB.
We will never lease, distribute or sell your personal information to third parties unless we have your permission, or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong security safeguards.
Our services are not intended for - and we don’t direct them to - anyone under 18. That’s why we do not knowingly collect personal information from anyone under 18.