<strong>313</strong> caravans and motorhomes now in stock

313 caravans and motorhomes now in stock

All our stock is <strong>70</strong> point checked and prepared before sale

All our stock is 70 point checked and prepared before sale

Explore our vehicle display in its tranquil <strong>16</strong> acre woodland site

Explore our vehicle display in its tranquil 16 acre woodland site

Complaints Procedure

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Sales Customer Complaints

Wandahome (South Cave) Ltd aims to offer the best possible service to its clients, but recognises that at times, it may fail to do so. In these instances when something does go wrong, Wandahome (South Cave) Ltd would be grateful to hear about it in order to be able to make amends in the particular situation and to avoid repeating any mistakes in the future.

We shall deal with all complaints promptly and deal with your concerns in a respectful, polite manner and accordingly we expect you to deal with us and our staff similarly.

Please note that where you have a warranty issue, we shall not regard that as a complaint although you may complain about the way we deal with your warranty issue.

If you have a complaint, please contact your initial point of contact here at Wandahome, with full details of your complaint and what you expect from Wandahome. 

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The following will then happen once you make a complaint:-

 

  1. In the first instance, the complaint should be made, as soon as possible, direct to the person concerned. It is hoped that most complaints can be resolved this way.
  2. If, however the complaint remains unresolved or if you are still not satisfied, you can ask that your complaint is referred to the General Manager, Mrs D Box. Mrs D Box will send you a letter acknowledging your complaint within 14 days of receipt confirming she is dealing with your complaint and asking you to confirm or explain the details of your complaint.
  3. Mrs D Box will start to investigate your complaint and respond to you within 21 days of receipt or such other timescale as is agreed between us.
  4. If you feel after this stage that you are still not satisfied you can contact Mr S M Bateman at the above address. We will then arrange to review Mrs D Box’s decision taking on board any further points you may have made. Mr S M Bateman will then write to you confirming the final position on your complaint within 21 days of you letting us know you are not satisfied.

 

Wandahome (South Cave) Ltd will keep a record of all written complaints.

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